Order status

Find out whereyour machine is.

Enter your order number and the email you checked out with, and we'll show you exactly where the order stands — from payment through to dispatch and delivery. No account needed.

01

Find your order number

It's at the top of your order confirmation email, in the form #1234.

02

Enter it below

With the billing email address you used at checkout, so we match the right order.

03

See the full status

Items, totals, delivery address and where the order is in the process.

Track an order

Order lookup

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Can't find the number? Search your inbox for “Shopnss order” — and check the spam folder, confirmation emails land there more often than you'd think. Still nothing? Call +1 (307) 667-7540 and we'll look it up from your name and postcode.

What to expect

After you order

  • Dispatch in 1–2 business days Orders placed after 2:00 PM EST are processed the next working day.
  • Tracking is emailed You'll get a carrier tracking link as soon as the order leaves us.
  • Curbside on large equipment Mowers and sheds are delivered to the curb. The carrier calls ahead to book a window.

Something wrong? Call +1 (307) 667-7540, Mon–Fri 9:00 AM – 6:00 PM EST, or email contact@shopnss.com.